FREQUENTLY ASKED QUESTIONS

Here are the questions we receive most frequently:

We have provided some answers that may be of interest to you below:

For all other questions, please send them directly to us by email at the following address: contact@woovastore.com. Our customer service will answer you as soon as possible.



HOW LONG DO I HAVE TO WAIT TO RECEIVE MY PRODUCT?

Our average delivery time is 7 to 14 working days depending on the country of the European Union.

Our products are shipped within 24/48 hours.

To avoid high storage and labor costs, we work directly with our producers and have no intermediary.

This allows us to offer you very attractive prices compared to what you could get in a physical store.

It is possible that the delays are longer during the periods of promotions and affluence. In these situations, we do our best to deliver as quickly as possible.



WHAT COUNTRIES DO YOU SHIP TO AND WHAT ARE THE SHIPPING COSTS?

We deliver anywhere in the world.

Shipping is FREE on all orders.

IMPORTANT INFORMATION !

For large packages that do not fit in the mailboxes, the carrier will contact you on the day of delivery to give it to you personally at your home (without signature).

If there is no response from you, it will be dropped off at a relay point or at the nearest post office. You will then have 14 days to recover it, otherwise it will be returned to one of our warehouses in Paris.

In the case of this second delivery, our logistic partners will charge us additional fees. We can offer you the initial delivery but for this reason we will be forced to charge you $15 extra.

We thank you in advance for your understanding.



CAN I CHANGE OR CANCEL MY ORDER?

Once the order has been validated, we reserve the right to accept or decline the order, even if you have received a confirmation email or your payment has already been approved and we decline the order, we will refund you on the payment method used.

Please note that all orders already prepared or shipped cannot be changed or cancelled.



CAN I CHANGE MY SHIPPING ADDRESS ONCE THE ORDER HAS BEEN PLACED?

Yes, you can, but please note that your shipping address cannot be changed once your order has been prepared or shipped.



HOW CAN I CHECK THE STATUS OF MY ORDER?

Yes, you can check the status of your order by clicking on this link:

Please have your order number and email address ready.



I DID NOT RECEIVE THE ORDER CONFIRMATION EMAIL. WHAT CAN I DO?

We invite you to check the junk mail or spam tab of your email address.

If the email still does not appear, contact us at contact@woovastore.com

WHAT ARE THE ACCEPTED PAYMENT METHODS ?

We accept Visa, Mastercard, Maestro and American Express. You can also pay with Paypal.

We do not accept bank checks, wire transfers or cash on delivery.



WHAT SECURITY MEASURES DO YOU HAVE IN PLACE FOR PAYMENTS?

Our site is 100% secure. Here are the various reasons for such security:

Our woova-store.com site is on an HTTPS server (you can verify this with the little padlock that appears to the left of the URL).
Unlike most other sites you may visit, ALL our pages are secure and therefore cannot be hacked or targeted by malware.
Concerning the payment method, we use the Stripe platform which is one of the best references in terms of security of transactions on the Internet as well as the well known Paypal.


HOW DO I RETURN AN ITEM I AM NOT SATISFIED WITH?

If your item arrives at your home in bad condition and is unusable, you have 14 days (from the date of delivery) to contact us by email at contact@woovastore.com with proof of this (photos or videos).

We propose you :

Either to send us back the product (the return costs must be paid by you) against a full refund of the price of this item upon receipt of the product.
This way of proceeding aims at avoiding any abuse, we count on your understanding.

Or the sending of a new product entirely at our charge.
Find more information about the return by clicking here